Ethiopian Restaurant Terms and Conditions

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Terms and Conditions

Love Grass Restaurant – Terms and Conditions

Welcome to Love Grass Restaurant. By using our website, services, or placing an order with us, you agree to the following Terms and Conditions. Please read them carefully.

1. Use of Our Services

You agree to use our services lawfully and respectfully.
You must not misuse our website or services (e.g. attempting fraud, submitting false orders, or spreading malicious content).
We reserve the right to withdraw, cancel, or refuse service at any time without notice.

2. Payments and Transactions

All prices listed include applicable taxes unless stated otherwise.
We accept various forms of payment (e.g. cash, credit/debit cards, mobile payments).
In cases of payment disputes or fraud, we reserve the right to cancel transactions or withhold services.

3. Cancellation and Refunds

Orders can only be canceled within a short window after placement. Please refer to our Return and Refund Policy.
Approved refunds will be processed via the original payment method.

4. Intellectual Property

All content on our website (logos, menus, photos, text) is the property of Love Grass Restaurant unless otherwise credited.
Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
You may share our content only with proper attribution and non-commercial purposes.

5. Limitation of Liability

We strive for accuracy in our menu, pricing, and availability but cannot guarantee all information is error-free.
We are not liable for any loss or damage caused by:
- Website errors or outages
- Third-party delivery services
- Allergic reactions where allergens were disclosed

6. User Conduct

Users must not:

Engage in hate speech, harassment, or bullying
Post or share spam, false reviews, or promotional content
Attempt to hack or interfere with our systems

We may suspend or disable user accounts that violate these rules.

7. Modifications

Love Grass Restaurant may update these terms at any time. Updates will be posted on our website.
Continued use of our services after changes means you accept the updated terms.

Return and Refund Policy

Love Grass Restaurant – Return and Refund Policy

At Love Grass Restaurant, we strive to provide our guests with the highest quality food and service. However, if you are not satisfied with your order, we’re here to help.

Terms of Return

Returns or refund requests must be made within 24 hours of receiving your order.
Requests made after this window may not be eligible for a refund or return.

State of Return

For dine-in: Please bring any concerns to our staff immediately.
For delivery or takeaway: Items must be returned untouched and in original packaging where applicable.

Reasons for Return

We accept returns or refund requests in the following cases:

Incorrect items delivered
Spoiled or unsafe food
Missing items from your order
Order not received

Process for Return

Contact us within 24 hours of your order via:
- Phone: [Insert Phone Number]
- Email: [Insert Email Address]
- In-person at: [Insert Restaurant Address]

Provide your order number, details of the issue, and photos if applicable.
Our team will review your request and respond within 1 business day.

Refund Process

If approved, refunds will be issued via the original payment method.
Refunds may take 3–7 business days to appear in your account depending on your bank or payment provider.
For cash payments, refunds will be issued in-store only.

Contact Us

If you have any questions about your order, please contact us:

Love Grass Restaurant
Phone: 054 791 0445
Email: lovegrassrestaurant@gmail.com
Address: Abu Hail - Dubai

Thank you for choosing Love Grass Restaurant. Your satisfaction is important to us!